Chapter 2 Information System in Organization

Organization Concepts  

1.Structure

• Hierarchy
• Functional/business area
• Management (operational, tactical, strategic)  

2.Culture

3.Change-reaction to new requirements (eg. Information systems)

Competitive Strategy Concepts
1. Business Process Reenginering (BPR)
2. Total Quality Management (TQM)
3. Competitive Advantage
4. Strategic Planning 
 
Competitive Strategic Concepts
A strategic information system uses IT to help an organization:

1.  Gain a competitive advantage
2. Reduce a competitive disadvantage
3. Meet other strategic enterprise objectives

Business Process Reenginering
1.Called BPR or simply Reenginering

• Radical
• Seeks improvements

2. High potential
3. High risk 
4. Important enabler of reenginering

• IT
• Process teams
• Case managers

Total Quality Management
1. A collection of principles, techniques, processes & best practices that over time have been proven effective.


2. TQM organizations have processes that continuosly collect, analyze & act on customer information.


3. Activities:

• understanding competitors customers
• understanding of customer needs to predict future customer behaviour

4. TQM organizations integrate customer knowledge with other information & use the planning process to orchestrate action throughout the organization.


5. Plans are reviewed at periodic intervals & adjusted as necessary.


6. The planning process is the glue that holds together all TQM activity.